All Systems Operational

About This Site

Welcome to our Statuspage. Here you can find availability information and the incident history for the NextQS.

When we detect instability, we publish an incident with the known impact and update it as our analysis progresses until services are fully restored. During scheduled maintenance, we indicate the maintenance window, scope, and possible effects. Our goal is to provide maximum visibility and predictable response times.

If you have any questions, please contact support.

API Operational
90 days ago
99.99 % uptime
Today
Authentication & Sessions Operational
90 days ago
100.0 % uptime
Today
Operations Operational
90 days ago
99.98 % uptime
Today
Webhooks Operational
90 days ago
100.0 % uptime
Today
MANAGER Operational
90 days ago
99.87 % uptime
Today
Manager Access Operational
90 days ago
100.0 % uptime
Today
User & Profile Management Operational
90 days ago
100.0 % uptime
Today
Operational Settings Operational
90 days ago
100.0 % uptime
Today
Monitoring & Dashboards Operational
90 days ago
100.0 % uptime
Today
Reports & Exports Operational
90 days ago
100.0 % uptime
Today
Billing & Invoicing Operational
90 days ago
99.22 % uptime
Today
AGENT Operational
90 days ago
99.87 % uptime
Today
Agent Access Operational
90 days ago
100.0 % uptime
Today
Queue Operations Operational
90 days ago
99.81 % uptime
Today
Scheduling Operations Operational
90 days ago
99.81 % uptime
Today
KIOSK Operational
90 days ago
99.98 % uptime
Today
Kiosk Availability Operational
90 days ago
100.0 % uptime
Today
Ticket Generation Operational
90 days ago
100.0 % uptime
Today
Wait Tracking Operational
90 days ago
99.98 % uptime
Today
Scheduling & Reservations Operational
90 days ago
99.96 % uptime
Today
PLAYER Operational
90 days ago
100.0 % uptime
Today
Player Availability Operational
90 days ago
100.0 % uptime
Today
On-Screen Calling Operational
90 days ago
100.0 % uptime
Today
Content Display Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Aug 8, 2026

No incidents reported today.

Aug 7, 2026

No incidents reported.

Aug 6, 2026

No incidents reported.

Aug 5, 2026

No incidents reported.

Aug 4, 2026

No incidents reported.

Aug 3, 2026

No incidents reported.

Aug 2, 2026

No incidents reported.

Aug 1, 2026

No incidents reported.

Jul 31, 2026

No incidents reported.

Jul 30, 2026

No incidents reported.

Jul 29, 2026

No incidents reported.

Jul 28, 2026

Resolved - The incident was caused by a spike in database CPU utilization, which resulted in intermittent service availability while the database recovered automatically.

Once the recovery process was completed, all services returned to normal operation, and no further issues have been observed.

We will continue working on systemic improvements to reduce the risk of similar incidents occurring in the future.

Jul 28, 13:09 UTC
Update - The database has remained stable, and we have not observed any further service disruptions since the incident.

Our team is continuing to investigate the root cause together with our infrastructure provider and is reviewing the database workload and connection behavior observed during the event.

We will keep monitoring the environment and provide another update once the investigation is complete.

Jul 23, 17:25 UTC
Monitoring - We identified a database outage at approximately 4:00 PM BRT, causing temporary access issues across some platform services.

Our team is monitoring the environment recovery together with our infrastructure provider. The database is currently undergoing a rebalancing process, and we are closely following the service restoration.

We will provide further updates as soon as more information becomes available.

Jul 22, 20:05 UTC

Jul 27, 2026

No incidents reported.

Jul 26, 2026

No incidents reported.

Jul 25, 2026

No incidents reported.